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Warranty policy:

We have a lifetime product warranty. This covers Breakages and tears, but please note this excludes stretching, as stretching is usually caused by misuse or incorrect application of the ring. All exchanges or replacements require the order number or receipt. For more information on how to care for your CORE silicone ring, please see our blog post about taking care of your CORE ring.

If the ring happens to break or tear by accident please contact us. A replacement will be done for the exact same size and colour as ordered and delivered as soon as possible. Courier fees will apply.

If you have a finger-saving experience that goes with the breakage please share with us.

Shipping standards:

Deliveries are 2-3 days from shipping date. If there are any special deliveries needed please Contact us ASAP.

(Please note with special deliveries the pricing of shipment may change)

Shipping price Gauteng, South Africa R70.00

Shipping Price All other areas in South Africa R100.00

International shipment delivery is 5-7 Working days.

International delivery fees are quoted on checkout.

Return Policy:

We have a 30 day exchange policy from delivery date, the order number will need to be provided. The product will be returned on your own personal expense.

Shipping Policy:

We use 1 -2 business days for orders of in-stock items to be processed. Please note Weekends and public holidays are not business days. Processing happens quite quickly please if any changes need to be made please Contact us ASAP…

 

Minimum Terms & Conditions

1. Detailed description of goods and/or services
Core Active Silicone Rings is a business in the Retail industry that supply Silicone Rings.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 – 5 days and delivery confirmed by way Email with your unique waybill number for tracking purposes. Core Silicone Rings make use of a 3rd party courier service.
3. Exchange
All exchanges are subject to shipping charges. There will be no exchange made on engraved rings.
4. Website Promotions
Special offers may be limited to certain countries, Pricing and offerings may vary from different retail stores.
5. Return and Refunds policy
The provision of goods and services by Core Silicone Rings is subject to availability. In cases of unavailability, Core Silicone Rings will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25 % administration fee. For refund request please note the ring/rings will need to be returned at client expense, refund pay-out will attract transaction fees of 10%-16% of purchase price.
6. Customer Privacy policy
Core Silicone Rings shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
7. Payment options accepted
Payment may be made via Visa and MasterCard and EFT.
8. Card acquiring and security
Card transactions will be acquired for Core Silicone Rings via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
9. Customer details separate from card details
Customer details will be stored by Core Silicone Rings separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
10. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
11. Responsibility
Core Silicone Rings takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
12. Country of domicile
This website is governed by the laws of South Africa and Core Silicone rings chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
13. Variation
Core Silicone Rings may, in its sole discretion, change this agreement or any part thereof at any time without notice.
14. Company information
This website is run by Core Active Brand (PTY) Ltd. based in South Africa trading as Core Silicone Rings and with registration number 2017/236660/07 and Warrick Cartey as Director.
15. Core Silicone Rings contact details
South Africa:
Company Physical Address: 7 King Hendrik Estate, Bromhof Randburg, Gauteng
Email: info@www.coresiliconerings.com
Telephone: +27 798817779

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CORE Silicone Rings Frequently Asked Questions

Before making a purchase, you may have a few questions. Below is a list of frequently asked questions that customers have asked us in the past.

Q: How do I find my size?
A: Here are some helpful tools for determining your ring size.

Q: How long does shipping take in South Africa?
A: Deliveries are 2-3 days from shipping date.

Q: How Long does shipping take internationally?
A: International shipment delivery is 5-7 Working days.

Q: Where is the Closest stockist?
ABrowse Through Our List of South African Stockists. International Stockists will become available soon.

Q: What is the ring Warranty?
A: We have a lifetime product warranty. This covers Breakages and tears, but please note this excludes stretching, as stretching is usually caused by misuse or incorrect application of the ring.

Q: Exchanges and returns?
A: We have a 30 day exchange policy from delivery date, the order number will need to be provided. The product will be returned on your own personal expense.

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